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Shipping Terms and Conditions
Please read the following completely. By purchasing Herbalife products with us, you agree to the below terms.
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We ONLY accept shipments to a New Zealand address.
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Delivery Locations
Delivery available New Zealand wide to all states, cities, towns, farms and country locations. Delivery to any part of New Zealand is usually within 1 business day, but in some rare cases may take 2 days.
Distribution Centers
All orders placed for delivery are shipped directly to our customers from the Herbalife Distribution Center in Wellington, New Zealand. Your order will be dispatched directly from the following Herbalife Distribution Centers. This means no international import fees or customs.
Rates
| Order Total |
Shipping Cost |
| $100.00 + |
FREE |
| $99.99 or less |
$8.00 |
- Discounts DO NOT apply to distributors or on purchase of distributor kits.
- Times indicated are approximate and subject to third-party policies and order-ship time.
Herbalife Shipping Standards:
We employ Herbalife's Standard Operating Procedures. Shipping standards are provided below to better serve your expectations and ensure consistent quality service.
Orders placed before 12:00pm will be sent to the warehouse the same business day. These orders often ship the same day from the Wellington Distribution Center.
Orders placed after 12:00pm will be sent to the warehouse the same business day. These orders normally ship the next business day from the Wellington Distribution Center.
Orders leave the warehouse within 24 hours of processing during business days. There are no shipments made during weekends or holidays.
Orders placed between the 25th and the 3rd of the following month may experience delays in shipment due to backlog of orders at Herbalife's distribution centers.
Once your order has been placed, NO changes or cancellations can be made. Please review your order before placing it to ensure it is correct.
Back Orders
Occasionally, popular items are backordered at the Herbalife warehouse. Unfortunately, we are not informed beforehand if an item is on backorder. The backordered item will usually be shipped separately via New Zealand Post or in some cases other approved shipping companies. Backordered items cannot be cancelled or expedited once the order is sent to the Herbalife warehouse. If the backordered item was part of a larger Next Day or 2-Day shipping order, we cannot give you credit for the extra shipping charges for the partial order since Herbalife does not credit us.
Order-Ship Time
Order-Ship time is the total time from the moment you place your order to the time you receive your order. This time accounts for several events which in some cases are controllable for us, and others which rely on the external agencies we deal with to get you your order. We cannot make any guarantees on the total shipping time.
Return Policy
We are committed to delivering effective, high-quality products and we offer customers Herbalife's 30-day money-back guarantee.
We accept returns for products that have been opened.
If you're not fully satisfied with a recent purchase, contact us and we can process your return. It's our way of guaranteeing your complete satisfaction.
To make a return, follow these steps:
- Contact Us and let us know your problem.
- We will provide you instructions for getting the products back to Herbalife.
- We will refund you once we have confirmation of the products having been returned to Herbalife.
NOTE:
- We honor Herbalife's 30-day money back guarantee.
- We accept returns for products that have been opened.
- The customer is responsible for identifying the desire to be refunded within 14 calendar days from the product shipping date.
- The returned products MUST be received by the Herbalife Distribution Center in Sydney within 30 days of the original product shipping date. NO EXCEPTIONS!
- The complete order MUST be returned for refund. Partial returns are NOT accepted.
- Returned orders that received Free Shipping will have the originally waived shipping charges deducted from the return credit, minus a 15% processing fee.
- A 15% processing fee will be deducted from the refund credit on all refunds.
- Shipping and handling fees are non-refundable.
- Refund payment will be processed within 3 business days upon receipt of the products.
- Refund payment will be sent via mail by check.
Exchanges
We do not accept exchanges at this time.
Order Cancellation
Once your order has been placed, NO changes or cancellations can be made. Please review your order before placing it to ensure it is correct.
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